James R. Scanlan

1746 S. 140th East Avenue, Tulsa, Oklahoma 74108

H: 918-438-9261              jsca960620@aol.com              C: 918-740-5697

 

 

Confident professional with extensive experience in the telecommunications industry, specifically in provisioning and circuit design. Experienced in F&E reporting process including GIF and data query reports. Strong order management and project coordination skills – quality-oriented with proven ability to work in a high-pressure environment. Entrusted with senior and supervisory roles.

 

BARTECH GROUP (contractor)                            2011-2013             

ONAE/OFF NET ACCESS ENGINEER at Verizon Business

Provided technical support to circuit provisioners and assisted them in finding capacity to order DS-0 and DS-1 circuits. Provided assistance when questions arose regarding the ASRs they sent to the various Telco’s.

 

Process CDRs for customer orders for DS3, OC3, and OC12 circuits. Provided ordering instructions to provisioning group. Assisted provisioners when questions arose regarding ASRs.

 

Ordered DS03Ms and DS-1Ms for network capacity to support customer circuit requests.

 

Senior Provisioner – Verizon Business, Tulsa, Oklahoma              1994-2009

▪          Process CDRs for SONET optical circuits, including OC3s, OC12s, and OC48s; design these optical circuits to
reserve required local facilities.

▪          Enter engineering requests (ERs) for additional equipment as needed to provide capacity for optical circuits.

▪          Provision orders and design circuits for Wholesale Verizon Business customers, both domestic and international, including DS0s, DS1s, and DS3s.

▪          Coordinate circuit turn up and acceptance with circuit installation group.

▪          Transmit ASRs to local carriers and work escalations during delays or problems with the local loop.

 

Circuit Provisioner-Major Accounts – Litel Telecommunications, Dublin, Ohio              1987 – 1991

▪          Directed order entry and circuit provisioning for Litel’s major accounts.

▪          Assisted circuit installation group in coordinating circuit turn ups with customers.

 

Operations Supervisor – Argo Communications, New Rochelle, New York              1984 – 1987

▪          Supervised order entry and provisioning group of 6 people.

▪          Managed all order entry and circuit provisioning as well as LEC escalations.

 

Operations Supervisor – Continental Group, Inc., Stamford, Connecticut              1981 – 1984

▪          Managed corporate tandem switch network of 5 network nodes and 10 network technicians.

▪          Coordinated all vendor work, including hardware and software upgrades.

 

Field Support Engineer – Southern Pacific Communications, Burlingame, California              1980 – 1981

▪          Oversaw hardware / software changes and upgrades on SPC’s tandem switch network of 22 sites.

▪          Provided field troubleshooting of hardware / software problems, traveling to the sites when necessary.

 

Switch Technician – Northern Telecom, Stamford, Connecticut              1978 – 1980

▪          Performed installation and maintenance on tandem switch network at Continental Group.

▪          Installed voice / data circuits and coordinated installation of tie line network.

 

Senior Computer Technician – Sperry Univac/Unisys, Huntington, New York              1968 – 1978

▪          Installed and maintained a wide variety of computers and related peripheral equipment.

▪          Served as branch expert for data communications and high speed printers.

 

 

Computer Technician / E 3 Sergeant – United State Air Force, Saratoga, New York              1964 – 1968